In the rare event that we cannot resolve a computer issue via email or a remote session (due to hardware failure or an Internet outage, for example), we can arrange for a support technician to visit your location and physically remedy the issue.

• Full Hard Drive Encryption
• Anti-Ransomware & Antivirus Protection
• Network Defence
• Advanced Firewall
• Scheduled System Scans
• Automated Definition Updates

Proactive Maintenance essentially means your computer systems will periodically send a ‘heartbeat’ back to our servers to report the status and health of core system processes and services. Should an alert be generated by a failing element, our technicians can quickly resolve the issue remotely and clear the cause of the alert. We can also utilise special automated scripts to perform specific maintenance tasks in order to keep your systems running at optimal performance.

Update Management is essentially a service in which your computer systems are routinely and automatically updated with the latest security and optimisation patches in order to keep your computers secure and operating smoothly. Monthly roll-outs, emergency patches and major Operating System releases are all included in the update schedule.

Our Cloud Data Backup solution automatically backups up your computer system to the Cloud, creating an encrypted copy of your important data that can be remotely restored in an instant. Full system images or selected individual data options are supported.