
IT Support Plans
OUR RANGE OF IT SUPPORT PLANS
Starter Plan
Ideal for clients who require quick, infrequent remote IT Support- ● Remote IT Support
- ● Email IT Support
Advanced Plan
Best suited for clients who require a more comprehensive level of IT Support- ● Remote IT Support
- ● Email IT Support
- ● Priority Onsite Support
- ● Advanced Security (3 devices)
- ● Proactive Maintenance
Professional Plan
Designed to help clients comply with Cyber Insurance policies' requirements- ● Remote IT Support
- ● Email IT Support
- ● Priority Onsite Support
- ● Advanced Security (3 devices) *
- ● Proactive Maintenance *
- ● Update Management *
- ● Cloud Data Backup *
- * Requirement for Cyber & Privacy Liability Insurance
Plans Features Explained
WHAT’S INCLUDED IN OUR PLANS
Remote & Email IT Support
Should you experience a problem with your computer, our technicians are only a quick email away. They can best advise you on your specific issue and even instigate a remote session if required.
- Priority Remote & Email IT Support
Priority Onsite Support
In the rare event that we cannot resolve a computer issue via email or a remote session (due to hardware failure or an Internet outage, for example), we can arrange for a support technician to visit your location and physically remedy the issue.
Advanced System Security
- Full Hard Drive Encryption
- Anti-Ransomware & Antivirus Protection
- Network Defence
- Advanced Firewall
- Scheduled System Scans
- Automated Definition Updates
Proactive Maintenance
Proactive Maintenance essentially means your computer systems will periodically send a ‘heartbeat’ back to our servers to report the status and health of core system processes and services. Should an alert be generated by a failing element, our technicians can quickly resolve the issue remotely and clear the cause of the alert. We can also utilise special automated scripts to perform specific maintenance tasks in order to keep your systems running at optimal performance.
Update Management
Update Management is essentially a service in which your computer systems are routinely and automatically updated with the latest security and optimisation patches in order to keep your computers secure and operating smoothly. Monthly roll-outs, emergency patches and major Operating System releases are all included in the update schedule.
Cloud Data Backup
Our Cloud Data Backup solution automatically backups up your computer system to the Cloud, creating an encrypted copy of your important data that can be remotely restored in an instant. Full system images or selected individual data options are supported.
IT Support Plans Enquiry
address
Dublin 7